My Drinks Are Being Returned/ Refunded

We’re sorry to hear that your customers are returning your drinks!

If this happens mainly with cold drinks, it may be due to the order in which ingredients are added. In Good Coffee, Great Coffee, there’s an overflow system that can cause drinks to be rejected if the cup fills up too early.

Common Cause

If you add too much milk or other liquids before the espresso, ice, or toppings, the glass may fill up completely. Once it’s full, anything added afterward will simply disappear, resulting in an incomplete drink that customers reject.

How to Fix It

To prevent this, try adding the milk last, after adding ice, syrups, and espresso. This helps control the total amount and avoids overfilling. We recommend testing this method to see if it improves your results.

💡 Tip: Need a quick recipe refresher? Open your MyPad, tap the “Recipes” app, and scroll through your unlocked drinks to see their ingredients and step-by-step preparation anytime!

Still Having Issues?

If you’re sure you’re following the recipes correctly but drinks are still being returned, please help us investigate by sending:

• A short video showing the full process (order, preparation, and serving)
• Your device model and system version

You can send this information through the headset button in your in-game settings.

These details help us better understand the issue and provide you with the most accurate solution. Thanks for playing. We’re here to help every step of the way!