Ad Issues/ Bugs

If you’re experiencing issues with ads in the game, such as:

• The game is crashing or freezing during or after an ad
• Ads that can’t be closed (no “X” button)
• Ads lasting longer than 60 seconds
• Ads that automatically open another app without you tapping the screen

We can report these problematic ads to the appropriate ad publisher, but we’ll need some information from you to do so.

Please provide the following details:

• The exact name of the advertised game, its length, and the company name
• Video clips of the ad, if possible (especially showing the logo and ad timer)
• The ad network and game name shown in the (i) or “information” button of the ad
• Your device model (e.g., iPhone X, Galaxy S25)

How to send this information:

You can send the details directly through the Support button in your in-game settings.

Providing this information helps us identify and block problematic ads, ensuring a smoother and safer gameplay experience for everyone!